D3Clarity helps businesses optimize with data-driven solutions, advanced analytics, AI, governance, and cloud migrations for lasting success. Unlock your potential today!
D3Clarity helps businesses optimize with data-driven solutions, advanced analytics, AI, governance, and cloud migrations for lasting success. Unlock your potential today!
D3Clarity helped a multi-specialty medical group serving 280,000 patients a year deploy agentic AI automation for appointment scheduling and prescription refills on Amazon Connect Customer. The result: a 45% reduction in contact center operating costs — roughly $810K annually — alongside a 12-point gain in Patient Satisfaction Scores driven by instant, 24/7 self-service. Patients get answers around the clock, and staff are freed from routine call volume to focus on higher-value care.

Customer Experience

Transform customer experience into
lasting relationships with D3Clarity & Amazon Connect Customer

AWS Advance Tier Badge including specializations and competencies.

D3Clarity specializes in CX modernization & AI assisted self-service automation

D3Clarity empowers Startups, SMBs, and Enterprises with next-generation customer engagement solutions powered by Amazon Connect Customer. As an AWS Advanced Consulting Partner, we specialize in delivering AI-driven, scalable, and cost-effective contact center solutions tailored to your unique business needs.

See Client Success Stories
See Client Success Stories

Make every moment matter

Transform every interaction into an intelligent, personalized experience. AI agents engage naturally across touchpoints, maintaining context while anticipating needs. Deliver proactive, relevant support through customers’ preferred channels, turning routine interactions into meaningful moments.
AI agents work independently or with your team, knowing exactly when human judgment and empathy are needed. They provide real-time guidance and relevant information without switching apps or searching manually. This blend of AI intelligence and human insight ensures every customer interaction is handled with complete context.
Get complete visibility into your service operations with AI-powered analytics. See, understand, and optimize the customer experience through real-time operational visibility across AI and human interactions. Turn consistent excellence into your competitive advantage with intelligent forecasting and automated insights.
Our clients typically see a 60% reduction in call volume and a 50% reduction in agent training time
From design and migration to ongoing management and optimization, D3Clarity is your trusted partner every step of the way.
Play Video

Let's connect >>

Pick a channel

...and test out Amazon Connect

Chat

Talk

+1 855-522-8644

Schedule a call

Select a Day

SUN
MON
TUE
WED
THU
FRI
SAT

Key Features of our Amazon Connect Customer Solutions

  1. Omnichannel Customer Experience

    Delight customers by resolving their issues quickly across the channels they prefer

    Play Video
    Request a demo
    Request a demo

  2. AI Automation & Agent Productivity

    Empower agents with a generative AI-powered unified workspace to deliver great customer outcomes from day one

    Play Video
    Request a demo
    Request a demo

  3. Analytics, Insights, and Optimization

    Monitor and improve your contact center performance with artificial intelligence

    Play Video
    Request a demo
    Request a demo
Let's connnect
Let's connnect
Request a demo
Request a demo

D3Clarity's Customer Experience Specialized Offerings

AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Implementation for Contact Centers

D3Clarity implements Amazon Connect Customer with AI chatbots, CRM integration, and KPI optimization for enterprise contact centers seeking measurable improvements in CSAT, AHT, and FCR. >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer AI Lead Gen & Prospecting Setup

D3Clarity's Amazon Connect implementation configures AI agents that qualify prospects, capture consent, and hand off warm opportunities to your sales team. >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Support Essentials: Amazon Connect Customer AI Automation

AWS Advanced Tier Partner delivering AI agents on Amazon Connect Customer that resolve routine chat, voice, and SMS requests end-to-end and escalate complex cases with full context. >> read more
AWS Marketplace
AWS Marketplace

D3Clarity AI Lead Activation on Amazon Connect Customer

D3Clarity implements AI on Amazon Connect Customer to engage opted-in leads within seconds on their preferred channel — turning raised hands into ready-to-act, sales-qualified conversations before competitors even respond. >> read more
AWS Marketplace
AWS Marketplace

D3Clarity AI Scheduling & Reminders for Amazon Connect Customer

AI agents on Amazon Connect Customer hold the full scheduling conversation — booking, confirming, rescheduling, and recalling — then write every result straight back into your Electronic Health Record (EHR) or dispatch system, so your team works exceptions instead of... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Outreach & Collections Implementation

Automate compliant, empathetic payment outreach with AI agents built on Amazon Connect Customer — reducing manual dialing while protecting trust and regulatory compliance for collections, patient billing, and AR teams. >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Nova Sonic AI Agent for Amazon Connect Customer Implementation

D3Clarity Nova Sonic AI Agent for Amazon Connect Customer Implementation is a professional service that enables businesses to deliver exceptional customer experiences through an AI-driven voice assistant built on your Amazon Connect Customer instance and powered by Nova Sonic. With... >> read more
AWS Marketplace
AWS Marketplace

Amazon Connect Customer Apple Messages for Business Implementation

Meet customer demand for Apple Messages for Business and deflect 15-20% of voice calls through async support channels. D3Clarity’s Amazon Connect Customer Apple Messages for Business Implementation offers a compliant professional services engagement for your Amazon Connect Customer instance, utilizing... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Migration Assessment - SMB/Startups

AWS Advanced Tier Partner assessment delivering a KPI-driven migration roadmap to Amazon Connect Customer in 2-4 weeks, with TCO/ROI analysis and phased quick wins for SMBs and startups. >> read more
AWS Marketplace
AWS Marketplace

Amazon Connect Customer Cases Omnichannel Case Management Startups/SMBs

Accelerate case resolution by 35% and boost agent productivity by 25% by providing agents a single-pane-of-glass unified customer communication workflow with D3Clarity Amazon Connect Customer Cases Omnichannel Case Management for Startups and SMBs. As an AWS Advanced Tier Consulting Partner,... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer WhatsApp Implementation for Support

Enable secure, scalable WhatsApp Business Messaging on your Amazon Connect Customer contact center. Meet customer demand for asynchronous digital support and improve Customer Satisfaction (CSAT) by up to 20% while deflecting costly voice interactions. D3Clarity’s Amazon Connect Customer WhatsApp Business... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Cases Omnichannel Proof-of-Value

Validate measurable business impact with Amazon Connect Customer Cases in just 2–3 weeks. Typical pilots show up to 35% faster case resolution and 25% higher agent productivity through AWS-native omnichannel case management automation. D3Clarity’s Amazon Connect Customer Cases Omnichannel Proof-of-Value... >> read more
AWS Marketplace
AWS Marketplace

Amazon Connect Customer Agent Assist Amazon Q in Connect Implementation

Give your Startup and SMB agents real-time superpowers. D3Clarity implements Amazon Connect Customer Agent Assist (Amazon Q in Connect) AI on your Amazon Connect Customer instance to surface live guidance, next-best actions, and instant knowledge so agents resolve issues faster... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Contact Lens Implementation - AI QA

Accelerate contact center quality assurance and coaching with D3Clarity’s Amazon Connect Customer Contact Lens and Performance Evaluation implementation. Deploy AI-powered transcription, redaction, sentiment and keyword analysis, auto-scoring, and supervisor dashboards to improve compliance, training, and customer outcomes. Typical results include... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Omnichannel Implementation Services

Accelerate your contact center transformation with D3Clarity’s Amazon Connect Customer Omnichannel Implementation Services. In just four weeks, our AWS-certified Amazon Connect Customer experts design, configure, and train your team while enabling inbound voice, chat, and email within your AWS environment.... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer WFM Automation POV

Validate AI-powered workforce management (WFM) ROI in 2-3 weeks with a limited-scope pilot that many Amazon Connect Customer clients use to prove schedule adherence improvements of 5-10 points (e.g., from 80% to 85-90%) before full deployment. For a 200-agent contact... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Agentic AI Implementation Service

The D3Clarity Amazon Connect Customer Agentic AI Implementation Service delivers production-ready AI to modernize your contact center. As a SOC 2 certified partner with a proven track record of delivering thousands of successful workloads, we design and configure agentic AI... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer Contact Lens Analytics Implementation

Accelerate value from every customer conversation with D3Clarity’s professional services implementation for Contact Lens for Amazon Connect Customer on your Amazon Connect Customer instance. We design and deploy real-time conversational and sentiment analytics, and quality management, with optional agent-assist, and... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity AI-Powered Real-Time Amazon Q in Connect Agent Assistance POV

Validate Amazon Q in Connect agent assist AI in your existing contact center with a 2–3-week proof-of-value pilot. Prove measurable First Call Resolution (FCR) and Average Handle Time (AHT) improvements, receive a quantified ROI business case, and get a scaling... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity AI Customer Self-Service POV with Amazon Q in Connect

Validate AI customer self-service with your actual use case and data in under 3 weeks. This $15K proof-of-value pilot (often reduced through AWS Partner Funding) deploys Amazon Q in Connect for a targeted self-service scenario, measures ROI, and delivers a... >> read more
AWS Marketplace
AWS Marketplace

D3Clarity Amazon Connect Customer AI QA Automation: Contact Lens POV

Validate AI-powered QA automation ROI in 2–3 weeks using AWS-native tools. Typical pilots increase QA coverage from <5% to 50%+ and reduce evaluation time by 35% in 2-3 weeks. D3Clarity delivers an AI-powered Quality Assurance (QA) Automation proof-of-value using Contact... >> read more
CASE STUDY
AUTOMATION, MODERN CX
Seamlessly Integrate Amazon Connect Customer with Kustomer CRM
D3Clarity transformed Zeel's contact center operations with Amazon Connect Customer & Kustomer CRM, boosting efficiency & customer service.
expand >
CASE STUDY
AI
AI Driven Case Intake and Agentic Chatbot for Legal Firm
D3Clarity helped a legal firm modernize claimant intake with AI-powered SMS, web chat automation, and Amazon Connect Customer.
expand >
CASE STUDY
AI, MODERN CX
Nova 2 Sonic AI for Amazon Connect
Discover how Nova 2 Sonic AI transformed Amazon Connect with bilingual voice automation, reduced handle times, and improved CX.
expand >
CASE STUDY
CLOUD, MODERN CX
38% Efficiency Boost with Amazon Connect Customer for Finance
Financial firm improved agent efficiency by 38% after migrating from Five9 to Amazon Connect Customer with D3Clarity, using 50% AWS funding.
expand >
CASE STUDY
CLOUD, MODERN CX
35% Handle Time Cut: Amazon Connect Customer for Manufacturers
Industrial equipment maker cut handle times 35% and reclaimed 12 pts in dealer satisfaction via Amazon Connect Customer in just 7 weeks.
expand >
CASE STUDY
AI, MODERN CX
15% AHT Reduction with Amazon Q in Connect for Credit Unions
Credit union cut AHT 15% and saved $450K with Amazon Q in Connect AI assist. D3Clarity delivered rapid results in just 4–6 weeks.
expand >
CASE STUDY
AI, DATA, MODERN CX
AI Compliance Transformation for Community Bank
Community bank achieved 100% compliance coverage and $208K savings using Contact Lens AI. D3Clarity delivered FINRA audit readiness fast.
expand >
CASE STUDY
AI, MODERN CX
Nova Sonic Voice AI Cuts Credit Union Costs by 41% 
Credit union cut contact center costs 41% using Nova Sonic voice AI and Amazon Connect, boosting member satisfaction by 11 points.
expand >
CASE STUDY
AI, MODERN CX
15% Faster Member Service with Amazon Q in Connect
Regional credit union cut AHT by 15% and boosted capacity 18% using Amazon Q in Connect. D3Clarity delivered results in 5 weeks.
expand >
CASE STUDY
AI, CLOUD, MODERN CX
$810K Savings in Healthcare with Amazon Connect Customer AI
Healthcare group cut contact center costs by 45% annually and patient satisfaction by 12 points using Amazon Connect Customer AI automation.
expand >
CASE STUDY
AI, MODERN CX
5-Week Amazon Connect Migration Boosts Retail CX
Retailer deployed Amazon Connect omnichannel in 5 weeks, boosting CSAT by 12 points and cutting contact center costs by 35% with D3Clarity.
expand >
CASE STUDY
AI, DATA, MODERN CX, TECH
Enhancing Customer Experience with Amazon Connect and AI
D3Clarity helped Simplehuman modernize support with Amazon Connect, reducing response times and scaling customer service efficiently.
expand >
CASE STUDY
AI, MODERN CX
100% AI Call Monitoring Boosts Patient Satisfaction
Healthcare provider achieved 100% call monitoring with Contact Lens AI, boosting patient satisfaction 11% and ensuring HIPAA compliance.
expand >
CASE STUDY
AI, MODERN CX
Retail AI Cuts Costs 48% with Amazon Connect Automation
E-commerce retailer cut costs 48% ($454K yearly) using Amazon Connect AI to automate order tracking, returns, and 24/7 self-service.
expand >

Success Stories:

Proven Success with Amazon Connect Customer

Every customer interaction is an opportunity to create value.

See how D3Clarity helps organizations deliver smarter, faster, and more personalized experiences using Amazon Connect Customer.

Home
Strategy & Advisory
Data & AI
Customer Experience
Secure Cloud
Production Support
Education & Insights
About Us